Help Center
Help Center
How do I create a V1Sign account?
V1sign.com is a resource for the Trade-Only. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.
How do I edit my account information?
We do not color match.
Problems logging in
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload.
Why do we set up account approvals?
We use #2 grommets, which are approximately 3/8”. Grommets are placed every 2′ standard.
How do I change my password?
Turnaround time begins once your file is uploaded and approved.
If your file is placed on hold, the turnaround time will begin once you select ‘Run As Is’ or once a re-uploaded file is received.
If an email design proof is requested, the turnaround time will begin once you approve the design proof.
All the times are based on normal business days, Monday through Friday, excluding federal holidays. Please note this does not include shipping time.
Shipping:
If an order is uploaded on a business day BEFORE 4 pm PST, then it will be shipped on the following business day. (If there is a problem with the file, it won’t be shipped the next day.)
Store Pick-up:
If an order is uploaded on a business day BEFORE 4 pm PST, then it will be available for pick-up on the following business day after 3:30 p.m. PST. (If there is a problem with the file, it won’t be ready for pick-up the next day.) You will receive an email notification if the order is ready earlier.
Same Day Order:
- Shipping Orders:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped the same day. (If there is a problem with the file, it won’t be shipped until the next day.) - Store Pick-up:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the same day after 4:00 p.m. PST. (If there is a problem with the file, it won’t be ready for pick-up the same day.) You will receive an email notification if the order is ready earlier.
I forgot my password. What do I do?
While we offer competitive pricing, we have to account for production and labor costs for each job.
Single-sided products – $8 min.
Double-sided products – $16 min.
Laminated products – $8 min.
Double-sided + laminated products- $16 min.
(FOR LARGE QUANTITY ORDERS PLEASE SUBMIT AN ESTIMATE.)
There are two or more people who do the ordering for my company. Do we need separate logins or can we share?
Add another address to your account
Change your e-mail address
How do I cancel my account?
When will my order ship?
V1sign.com is a resource for the Trade-Only. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.
When will my order arrive?
Has my order shipped? How do I track my order?
My order never arrived. Now what?
An item is missing from my shipment. Now what?
Can I change my order after placing it?
How do I cancel my order?
Can I change the order file?
Why has my order been suspended?
How do I upload artwork?
V1sign.com is a resource for the Trade-Only. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.
What are the file specifications required for V1Sign?
What resolution does my art need to be at?
Should I remove hidden layers from my artwork?
How do I submit multiple artworks for a single order?
Should I include any fonts in my files?
What is the difference between raster and vector?
Does V1Sign print borders?
What is overprint, and how can it ruin my file?
How to create a smooth gradient effect?
Can I submit an encrypted pdf?
Should I shrink my artwork?
Is V1Sign.com a trade-only website?
V1sign.com is a resource for the Trade-Only. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.
Description of turnaround services and production time
What is the turnaround time for large orders?
Are private labeling services available?
How do I handle a damaged order?
How do I get pricing and quotes?
Obtain an estimated completion date
Do you print with any spot or Pantone colors at V1Sign?
What is your grommet size?
Why is there a minimum charge for each item?
Why does it take so long to upload a file?
How do you handle rejected work?
Do you offer hemmed edges?
Does it require maintenance or cleaning?
Why is ink chipping off?
Reprint/Return Policy
Order Approval/ Proofing
Can I change the size after I place an order?
Are you able to print banners to the exact dimensions requested?
Can exact measurements be cut for all products?
Do you offer a sample kit?
Do I need special Banner finishing?
Can you use outsourced hardware with our inserts?
Do you know how to match colors?
Customized Flag Maintenance Methods
What are my payment options?
V1sign.com is a resource for the Trade-Only. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.
How do I get a copy of my receipt/invoice?
How do I use a coupon/promo code?
Refund processing
Check Refund Status
Will I be charged sales tax?
How will you ship my banners and signs?
V1sign.com is a resource for the Trade-Only. We do not compete with trade customers for their clients. To sign up for a trade account, please click here.